The Australia-Vietnam School of English (AVSE) is committed to ‘doing the right thing’ – right away – when interacting with the Ministry of Education, parents, students and other stakeholders. We understand that all stakeholders have certain expectations of our school and where possible we aim to exceed these expectations.
We’ve implemented a range of strategies to ensure our services satisfy customer requirements in a systematic and reliable fashion. We ensure our education services are subject to ongoing review, are within predetermined specifications and exceed best practice principles.
Quality Assurance at the Australia-Vietnam School of English (AVSE) comes within the jurisdiction of our Chancellor, who provides ongoing advice to our Managing Director.
|At the Australia-Vietnam School of English (AVSE), we seek to continually improve our performance through:|
|+ Subjecting our established policies and procedures to ongoing review;|
|+ Implementing an open and transparent performance management system with measurable indicators;|
|+ Twice-each-year staff appraisals;|
|+ Ongoing interface with the Ministry of Education;|
|+ Inviting feedback from stakeholders and taking immediate action to improve performance;|
|+ Providing a suggestion / complaints box in our building where concerns can be submitted;|
|+ Undertaking pre-arranged and spot checks of all business functions;|
|+ Engaging independent auditors and the providers of other specialist services when necessary; and|
|+ Benchmarking our performance against the performance of our competitors|
If you have an opinion on how we can improve any aspect of our school, you can contact our Director of Studies, Peter Goudge, by sending an email to email@example.com or by calling him directly at: +84 8 5427 3436.